Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all Gold and Platinum plan subscriptions. If you're not satisfied with our service, you can request a full refund within 14 days of your initial purchase.

2. Cancellation Process

You can cancel your subscription at any time through your account dashboard:

1. Log in to your account
2. Go to Billing section
3. Click Cancel Subscription
4. Confirm cancellation

Alternatively, you can contact our support team to cancel your subscription.

3. When Cancellation Takes Effect

• Monthly Plans: Cancellation takes effect at the end of your current billing cycle. You'll retain access until then.
• Annual Plans: Cancellation takes effect at the end of your annual period. You'll retain access until then.
• You will continue to have full access to your plan features until the end of your paid period.

4. Refund Processing Time

Once your refund request is approved:

• Refunds are processed within 5-7 business days
• The refund will be credited to your original payment method
• Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account

5. No Pro-Rated Refunds

After the 14-day money-back guarantee period, we do not offer pro-rated refunds for any subscription plan. This is standard practice in the industry and keeps our refund policy simple and clear.

When you cancel your subscription, you will retain full access to your plan features until the end of your current billing period.

6. Non-Refundable Items

7. How to Request a Refund

To request a refund within the 14-day guarantee period:

1. Contact our support team
2. Provide your account email and reason for refund (optional)
3. We'll process your request within 2 business days
4. You'll receive a confirmation email once the refund is processed

8. Subscription Renewals

All subscriptions automatically renew at the end of each billing cycle unless cancelled:

• Monthly Plans: Renew every month on the same date
• Annual Plans: Renew every year on the same date
• You'll receive an email reminder 7 days before renewal
• You can cancel anytime before the renewal date to avoid being charged

9. Failed Payments

If a subscription payment fails:

• We'll attempt to charge your payment method up to 3 times over 7 days
• You'll receive email notifications about failed payments
• If all attempts fail, your account will be downgraded to the free Silver plan
• Your data and links will be preserved for 30 days
• You can reactivate your subscription by updating your payment method

10. Downgrades and Upgrades

Upgrades: When you upgrade your plan, you'll be charged the difference immediately, and your billing cycle will remain the same.

Downgrades: When you downgrade your plan, the change takes effect at the end of your current billing cycle. No refunds are provided for downgrades.

11. Free Trial (Silver Plan)

Our Silver plan is completely free with no credit card required. There are no refunds applicable to the free plan as there are no charges.

12. Contact Information

For refund requests, billing questions, or cancellation assistance, please contact us.

Our support team typically responds within 24 hours.